Customer Solutions Specialist – Voice (Schedule Engine)

Website ServiceTitan

Schedule Engine is a radically better home services platform combining world-class technology and next-generation service solutions. We are reshaping the experience for both businesses and consumers in the trillion-dollar home services industry. Being radically better requires new end to-end solutions for both businesses and consumers.

About Schedule Engine

Do you want to reinvent a trillion-dollar industry?

Schedule Engine is a radically better home services platform combining world-class technology and next-generation service solutions. We are reshaping the experience for both businesses and consumers in the trillion-dollar home services industry. Being radically better requires new end to-end solutions for both businesses and consumers.

Schedule Engine has experienced exponential growth because of our commitment to evolve the industry, our determination to be a positive force, and our passion for groundbreaking technology. Joining Schedule Engine now is a once-in-a-lifetime career opportunity for anyone passionate about making a difference and making history in business and consumer technology.

What you’ll do:

  • Support clients throughout their live services lifecycle with Schedule Engine. Support internal teams with subject matter expertise related to Live Services Understand and act on related issues that stem from Live Services tickets. Liaise with and Document issues and needs to be acted on by the Live Services QA team.
  • Manage a rotating roster of concurrent client relationships, each at a different stage of development and subscribed to different product bundles.
  • Document and maintain client records, particularly with regards to support requests.
  • Understand client use cases and provide expertise on how Schedule Engine Live Services can be leveraged to meet and exceed their goals.
  • Assess the need for software feature enhancements and document as needed; partner with product and development teams as the voice of the customer.
  • Document development tasks/bugs and share requirements and for the development/product team.
  • Participate in daily agile standup meetings, sharing status of client implementations as they pertain to development team workload.
  • Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
  • Professional written and interpersonal skills are essential when communicating with customers and clients
  • Ability to prioritize and manage several milestones and projects efficiently

What you’ll bring:

  • Must have a general understanding of customer/agent journey within Connect. Must have a general understanding of the emergency escalation process.
  • Must have a general understanding of Internal Admin Portal
  • Must have a strong working relationship with the Live Services team due to the collaborative nature of this role

Be Human With Us:

Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us.

What We Offer:

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

  • Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
  • Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more.
  • Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.

To apply for this job please visit servicetitan.wd1.myworkdayjobs.com.