Customer Care Support

  • Full Time
  • Ibadan
  • 100,000 - 160,000 ₦ / Year

Website Crystal

Build sustainable relationships and trust with customer accounts through open and interactive communication

Job Description

DUTIES & RESPONSIBILITIES :

  • Manage large amounts of incoming phone calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Following up with clients or customers to check that they’re still satisfied with any purchases
  • Letting customers or clients know about additional products or services
  • Determining the quickest, most effective ways to answer a client’s or customer’s questions

REQUIREMENTS

  • Proven customer support experience or experience as a Client Service Representative
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Interpersonal and customer service skills
  • Analytical and problem-solving skills
  • Multitasking and organizational skills
  • Ability to answer a high volume of calls and/or emails daily
  • Ability to share work among a customer service team

To apply for this job please visit grabjobs.co.