Website Apex Consulting Jobs
They are also responsible for communicating with clients to collect payment for their overdue bills and outstanding balances.
- Must answer inquiries and address issues and concerns, resolving them promptly and efficiently.
- They are also responsible for communicating with clients to collect payment for their overdue bills and outstanding balances.
- Collections agents monitor and update a customer’s account information in the system, offer repayment plans, manage billing disputes, negotiate sales terms, and maintain records of account resolution
- Handle complaints provide appropriate solutions and alternatives within the time limits.
- Handle defaulted clients’ portfolio by coming up with collection strategies and following up on clients’ repayments in order to meet set collections targets.
- Thoroughly and effectively gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions through contact tracking
Requirement : O.N.D, H.N.D BSc
To apply for this job please visit grabjobs.co.