Customer Care Representative

  • Full Time
  • IBADAN
  • 190,000 monthly ₦ / Month

Website Apex Consulting Jobs

They are also responsible for communicating with clients to collect payment for their overdue bills and outstanding balances.

Job Description

  • Must answer inquiries and address issues and concerns, resolving them promptly and efficiently.
  • They are also responsible for communicating with clients to collect payment for their overdue bills and outstanding balances.
  • Collections agents monitor and update a customer’s account information in the system, offer repayment plans, manage billing disputes, negotiate sales terms, and maintain records of account resolution

Responsibility:

  • Handle complaints provide appropriate solutions and alternatives within the time limits.
  • Handle defaulted clients’ portfolio by coming up with collection strategies and following up on clients’ repayments in order to meet set collections targets.
  • Thoroughly and effectively gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions through contact tracking

Requirement : O.N.D, H.N.D BSc

To apply for this job please visit grabjobs.co.